Maintenance & Servicing

You could say the ‘support’ that SecureWais provides starts with our initial consultation or inspection… and then continues throughout any client relationship. 

 IT Support

• SecureWais is one of only a handful of specialist electronic security system integrators who have their own, in-house, IT division.
• We do not outsource any IT functions, and offer world-class system support – ensuring any problems are resolved promptly.
• To optimise Integrated Security Systems, we have developed our own systems, protocols and programs.
• We offer annual Service Level Agreements for the maintenance of the computer and IT side of a client’s security installation.

Call-outs & Inspections

• SecureWais has a dedicated team, available to deal with call-outs, 365 days a year and 24 hours a day.
• We always look to provide a rapid response - focused on both identifying and resolving the problem.
• Within the City of London and the West End, we respond to call-outs within 4 hours.
• We perform both pre- and post installation inspections and issue independent reports on design, specification, installation and quality of workmanship - helping clients to achieve independent verification.

Accreditation and Warranties

• All SecureWais engineers are experienced and accredited to work on the systems we install and maintain. We run a well-developed programme of continued Professional Development.
• All our installations carry a 12-month warranty on parts and labour.
• We offer a comprehensive Service Level Agreement to our clients which lists the equipment schedule and also the type and frequency of preventative maintenance works recommended by the manufacturers.
• Also, we offer annual maintenance contracts for existing systems which we are requested to take over.